How to Respond to Positive and Negative Reviews
Written by Emel Gerdaneri.
How to Respond to Positive and Negative Reviews?
Most people like good words and get upset over negative reviews. However, a response must be given to every comment.
Because these reviews stay on the internet for a long time, they can provide you with long-term benefits.
1. How to Respond to Good Reviews
Patient comments can affect your business and sales. Also, positive reviews are necessary to improve your business.
Research shows that positive online reviews can influence or change 90% of purchasing decisions.
Therefore, if you receive a positive review, be sure to respond in a way that encourages the patient to visit you again or recommend your services to others. Use the following tips to respond:
Thank the reviewer
Keep the answer short
Respond quickly to positive reviews
Invite them to enjoy your services again
Try to be original
Your response not only builds your patient's trust in you but also influences other customers who search for information about you online or on your website.
Your great patient service, efficient communication and positive attitude can encourage potential patients to trust you with their needs.
2. How to Respond to Bad Reviews?
As we said, patient experiences and comments are vital, but this does not mean that you will always receive positive comments. While negative reviews are inevitable, you can learn to deal with them.
You must create strategies for responding to and correcting these comments. It's important to remember that worrying about haters and trolls won't help you.
Respond to negative reviews as best you can to show your patients that you, as a brand, respect their opinions.
It will show that you're not just sticking around, but that you're willing to solve their problems. The best part is, if you address their complaints or concerns, they may consider removing their comments.
In this case, consider the following tips when responding to patients:
Respond as quickly as possible
Offer a solution to their problems
Apologize if you're wrong
Promise to make improvements to your services
Written on 13/04/2022
Last Update: 15/04/2022